Customer Service Representative
Sky Climber
Delaware, OH
Salary: $55,000+ depending on experience
Overview
Provide administrative and organizational support to the sales team through customer service, customer and sales analytics, lead management, opportunity tracking, and reporting utilizing CRM. This in-office position also provides front desk support for company headquarters and, additionally, provides support to the Customer Service Manager.
Responsibilities
- Sales Administration and Management
- Oversee and maintain sales reporting and dashboards.
- Meet regularly with the sales team to review entries and to provide updated and accurate information including updated start dates, award dates, and project values.
- Provides sales team and management, regular lead and sales win reporting from CRM.
- Support order entry, invoicing and other related activities as required
- Assist with social media marketing efforts and engagement.
- Attend company sales and billing meetings as necessary.
- Handle incoming calls and utilize a proactive sales approach with every customer interaction
- Perform existing customer outreach on a routine basis through cold calling, emails and other forms of communication.
- Support the development of targeted new customer lists in conjunction with sales management.
- Engage potential clients, including offering to schedule office and site visits to showcase the company’s abilities and products.
- Entry and tracking of all new and potential new accounts into CRM.
- Create new opportunities in CRM and where necessary, create sales proposals.
- Work with Operations to execute sales and rental orders
- Prepare and submit all contractor pre-qualifications to ensure continued eligibility to bid
- Responsible for intake and assignment of leads via received calls and emails
- Enter leads into CRM from various sources including requests for quotes, direct calls, forms received from websites, and other inquiries.
- With direction from the team, assigns all collected leads to team members.
Qualifications:
- Bachelor’s degree preferred
- 2+ years relevant experience
- Advance Microsoft Office Suite Software skills required
- Proficiency with ERP Systems (for a manufacturing company) and CRM platforms preferred
- Outstanding communication and organizational skills