Customer Service Represenative

Customer Service Representative

Sky Climber

Delaware, OH

Salary: $55,000+ depending on experience

Overview

Provide administrative and organizational support to the sales team through customer service, customer and sales analytics, lead management, opportunity tracking, and reporting utilizing CRM. This in-office position also provides front desk support for company headquarters and, additionally, provides support to the Customer Service Manager.

Responsibilities

• Sales Administration and Management

• Oversee and maintain sales reporting and dashboards.
• Meet regularly with the sales team to review entries and to provide updated and accurate information including updated start dates, award dates, and project values.
• Provides sales team and management, regular lead and sales win reporting from CRM.
• Support order entry, invoicing and other related activities as required
• Assist with social media marketing efforts and engagement.
• Attend company sales and billing meetings as necessary. 

• Inside Sales Management

• Handle incoming calls and utilize a proactive sales approach with every customer interaction
• Perform existing customer outreach on a routine basis through cold calling, emails and other forms of communication. 
• Support the development of targeted new customer lists in conjunction with sales management. 
• Engage potential clients, including offering to schedule office and site visits to showcase the company’s abilities and products.
• Entry and tracking of all new and potential new accounts into CRM. 
• Create new opportunities in CRM and where necessary, create sales proposals. 
• Work with Operations to execute sales and rental orders
• Prepare and submit all contractor pre-qualifications to ensure continued eligibility to bid

• Lead Management

• Responsible for intake and assignment of leads via received calls and emails
• Enter leads into CRM from various sources including requests for quotes, direct calls, forms received from websites, and other inquiries. 
• With direction from the team, assigns all collected leads to team members. 

Qualifications:

• Bachelor’s degree preferred
• 2+ years relevant experience
• Advance Microsoft Office Suite Software skills required
• Proficiency with ERP Systems (for a manufacturing company) and CRM platforms preferred
• Outstanding communication and organizational skills